FAQ

Shopping Information

What Shipping Methods Are Available?

We use the national Dutch shipping firm ‘PostNL’ for all our orders worldwide. When we send your package you’ll receive a tracking number.

How Long Will It Take To Get My Package?

Depending on your location:

  • Netherlands: 1-2 business day(s)
  • Rest of Europe: 5-10 business day(s)
  • Outside of Europe: 5-20 business day(s)
Do You Ship Internationally?

Yes, we ship internationally

How much are the costs of shipping?

Depending on your location:

    • Netherlands: €5,95 incl. VAT
    • Belgium: €5,95 incl. VAT
    • Rest of Europe: €10,95 incl. VAT
    • Outside of Europe: €19,95 incl. VAT

But remember, all orders above €100 have free shipping!

Payment Information

What Payment Methods Are Accepted?

We are currently only accepting iDEAL and PayPal, but we are looking for options to expand to more payment methods.

Is my data safe?

Yes, we have good security and your traffic to our website is secured by an SSL certificate.

Orders and Returns

How do I place an Order?

Shop one or more items in our shop, add them to your cart. Fill in your information and pay. As soon as the payment is received we ship your order!

Do I need an account to place an order?

No, you can order as guest in our webshop. Although we recommend creating an account so you can manage all your orders, shipping address(es) and checkout faster.

How does the cooling down period work with returns?

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are around 6.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us at support@2thepoint-design.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

What if I don’t result with an issue with 2Thepoint-Design?

We advise you to first report complaints to us by emailing support@2thepoint-design.com. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

Who should I to contact if I have any queries?

See our contact page for more information what departement you should contact and how you can contact us.

How Can I Cancel Or Change My Order?

We recommend you give us a call (+31 6 24747921) as soon as possible. If your order hasn’t been shipped yet we can cancel your order. If your order is already shipped you can ship it directly back to our postal address and we refund your order (note that shipping costs for returning are for own costs, exceptions made when your product was already damaged when shipped). 

How Do I Track My Order?

You can use our order tracking page on our website and you’ll also receive an track & trace code from the postal service in your email.

How Can I Return a Product?

Please fill in our return document and ship it back to our postal address (shipping costs to our postal address are for own costs):

 

2Thepoint-Design

Postbus 1077

2260BB Leidschendam

The Netherlands